PLEASE NOTE: With patient access to eye care services now increasing in Ontario, we are no longer accepting requests from the public for e-Assessments. If you are a non-Prism patient who requires care, please see your optometrist or family doctor.

If you do not have an optometrist, you can find one in your area on the College of Optometrists of Ontario Website.

If you are not under the care of an optometrist, you can request an appointment with a Prism optometrist HERE
Please note that if you are currently under the care of an optometrist, your request will not be processed.

FOR NEW PRISM PATIENTS WITH A SCHEDULED APPOINTMENT

If you are a NEW PRISM PATIENT (I have not been to Prism before or I have a new referral) and have a confirmed in-person appointment at Prism, you MUST check-in online 4 to 7 days before attending your appointment. Instructions for attending your visit are HERE and on the online check-in form. Instructions will also be emailed to you when you submit the form.

I am a NEW PRISM PATIENT and want to check in

TO CONFIRM, CANCEL OR RESCHEDULE AN APPOINTMENT

If you are a Prism patient with an upcoming scheduled appointment and you would like to confirm or cancel the appointment, you can contact us using our secure online form. You can also contact our call centre at (905) 456-3937. Due to high call volumes, we recommend the online form for your convenience.

I would like to confirm or reschedule my appointment

FOR PRISM PATIENTS WHO WANT TO CONTACT US

If you are a Prism patient who wished to contact us with questions or concerns about your eye health, you can contact us using our secure online form. You can also contact our call centre at (905) 456-3937. Due to high call volumes, we recommend the online form for your convenience.

I am a PRISM PATIENT with an EYE HEALTH concern and want to contact Prism

FOR DOCTORS REFERRING PATIENTS USING OCEAN eReferrals

Please use our secure online portal to refer your patients. It is easy to use, completely secure, and utilizes digital communications to update you on the status of all your referrals and allows you to have 2-way digital communication with Prism. This same portal keeps your patients updated on their appointments.

I am a DOCTOR and want to eRefer A PATIENTPlease note that all of Prism’s online forms are compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).